Top 5 Biggest Customer Concerns When Purchasing an Industrial Water  Chiller from a Manufacturer

Industrial processes of all kinds rely on cooling and temperature control to run effectively and efficiently, for extended periods of time. The operators and engineers of such processes need to know that the industrial water chiller they decide on will provide years of continuous reliable service.  It’s always a difficult and challenging decision – what type and brand of industrial chiller to go with for a particular process.  We hear the same questions all the time, from both prospective customers and our own existing clientele – and they are good sound concerns.

We thought we would take the time to go into some of the most common questions we get – in Q & A form – when it comes time to purchase an industrial chiller from a manufacturer. 

We hope you find the following summary useful.

How can I be convinced of quality assurance and the reliability of your industrial water chiller systems?

Since day one, we have always stressed quality and reliability, above all else, when it comes to our industrial water chiller systems.  Probably the best way to confirm this commitment is our track record. For over 30 years, we have supplied chiller systems to businesses and processes of all types, across Asia and beyond.  Along the way, we have provided hundreds of custom solutions, assisting process engineers in the design of their cooling, temperature control, and chiller system requirements. Our projects include everything from small-scale temporary installations, to mammoth world-class projects recognized around the globe.

Can you describe your after-sales service?

It is critical for any supplier of chiller systems to have a recognized track record in after-sales service.  We take great pride in our commitment to total customer satisfaction – before, during, and after the sale.  This includes having dedicated service staff who provide predictable response times for any issues which may arise during the customer’s chiller operation.  In short, we respond – and fast – whenever there’s a problem in the field with one of our chillers. 

The other area of focus in this area is the availability and prompt delivery of spare parts as they are required.  Industrial water chillers are hard-working installations; the availability and supply of high-quality spare parts are crucial to minimizing our customers’ downtime.  We work hard to ensure ample spare parts and prompt delivery of the same to all our clients.

We call all of this our 5-Star Service Process.

What do I do in the event of a breakdown of my chiller unit?

We pride ourselves and the quality and reliability of our chiller systems.  But it doesn’t end there.  Should there ever be an operational issue with one of our chillers, what the customer has to do is to contact us at our AMCON Customer CareLine. You’ll  be attended immediately and get a response or appointment confirmation within 24 hours of your call.  The Service Adviser who answers your call is qualified to make an assessment and diagnosis right over the phone in the majority of cases.  When there is an immediate, urgent need, we have the ability to dispatch one of our stand-by teams to attend to those situations on your site if necessary.

We’ve mentioned our impressive inventory of quality spare parts already, but just to reiterate: All parts used on our chillers are ex-stock – in stock and available at all times – no lead times.  There is never a problem with AMCON spare parts performance or availability.

Can you tell me about your background in the design, supply and installation of industrial chillers?

We have been involved in the design, supply and installation of industrial water chillers since 1988.  We have seen every type of industrial process imaginable, and also how our chiller systems must fit into them, to provide effective cooling and temperature control for them. Along the way, we’ve gained a deep understanding of what works, and what doesn’t work, in chiller design.  We’ve also been involved in countless chiller installation projects across Asia and beyond – both large and small. 

We’ve learned how to adapt our chiller designs for special or unusual circumstances and uses.  We work closely with the customer and their engineers to provide the optimal chiller solution for any given application.  All this means that for your project, chances are we are more than equipped and experienced enough to handle it. You’ll get true one-stop shopping for your industrial chiller needs – from the design stage, through to the supply stage, and finally in the full installation of your industrial chiller – plus the after-sales service to be expected from a world-class supplier.

Can you convince me that I am getting good value for the investment I make in your industrial chiller systems?

We’ve talked quite a bit about our experience and expertise in the area of industrial chiller design, supply and installation.  Those are the reasons why we’ve been able to build such an impressive track record, in a highly competitive market. We aren’t part of an enormous conglomerate, like some of our larger competitors.  This gives us the advantage of offering more personalized service – the type of customer relationship other organizations tend to envy.  Our 100% commitment to quality and service, and after-sales service means that once we gain a customer and their trust, we’ve got them forever. 

This type of mutually beneficial foundation creates the best possible value for the investment you make in your next industrial chiller installation. We understand that it can be a large, even enormous investment. We always do our best to ensure that you – the customer – are getting the best possible value from it, for the duration of its operational life.

Concluding Words

Thank you for taking the time to read this summary.  We’ve gone through the main concerns our customers and prospective customers bring to the table when evaluating suppliers for their next industrial chiller installation project.  We hope we’ve done a good job of providing useful and informative answers.  We welcome your comments and questions.  Please contact our team today to learn more.